Refund Policy

At our online ecommerce store, we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our refund policy below.

1. Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 7 days of delivery to initiate a refund or exchange. We may require you to provide photos or other documentation of the damage or defect. We will provide a full refund or exchange for the product, including any shipping charges.

2. Incorrect Orders

If you receive an incorrect order, please contact us within 7 days of delivery to initiate a refund or exchange. We will provide a full refund or exchange for the product, including any shipping charges.

3. Change of Mind

If you change your mind about a purchase, we accept returns for unused and unopened products within 7 days of delivery. You will be responsible for the return shipping costs, and we will issue a refund for the product cost only, excluding any shipping charges.

4. How to Initiate a Refund

To initiate a refund, please contact us through our website with your order number and a description of the issue. We will provide instructions for returning the product and issuing the refund.

5. Refund Processing

Refunds will be processed in the original payment method within 14 days of receiving the returned product. If you paid with a credit card, it may take additional time for the refund to appear on your statement.

6. Exceptions

We do not accept returns or provide refunds for the following products:

- Perishable goods, such as food or flowers

- Personalized or customized products

- Gift cards

7. Contact Us

If you have any questions or concerns about our refund policy, please contact us through our website.